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Shipping Policy

This website currently only ship to Mexico and USA. If you are interested in receiving our products in another country please contact:

Please allow 1-2 business days for order process, and 5-10 days for shipping. 

Return & Exchange Policy

We double check every product before shipping to make sure it matches the order, and it is perfect according to our high quality standards. However, if you order has any problem or you want to exchange your products, please write to


The item must been returned at our office location within 15 days of the order shipment date in its original condition. Any used or altered merchandise will not be accepted. If the product is damaged during shipping, please write to within 7 days of arrival and include photos of the packaging and the product. Items that are custom made or on sale can not be returned or exchanged.

Return adress:
Bartholomeow HQ
Gobernador Melchor Múzquiz 15
San Miguel Chapultepec, 11850.
Ciudad de México. México.

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